Platform Guidelines
Rules for responsible and secure use of the Omkaarya temple operations platform.
1. Responsible Use
Omkaarya must be used exclusively for legitimate temple operations and devotional service management. The platform is designed to help you manage sevas, point of sevaTicket, devotee relationships, and hundi collections.
2. Account Security
You are responsible for safeguarding your temple data through proper access management:
- Protect login credentials and never share passwords
- Ensure only authorized staff members are granted access
- Use proper Role-Based Access Control (RBAC) to restrict sensitive permissions
3. Temple Data Rules
When entering data into Omkaarya, you must ensure:
- Accurate store inventory and puja logs
- Valid billing and invoicing data
- Lawful collection of devotee records and consent
- Compliance with local financial and tax laws in your jurisdiction
4. Hardware Usage
Omkaarya supports integrations with physical store hardware, including:
- Barcode scanners
- Receipt printers
- Label / tag printers
- Digital weighing scales
Users must not attempt unsupported tampering, reverse engineering of hardware endpoints, or injecting malicious payloads through hardware interfaces.
5. Pranavas AI Usage
Pranavas is our integrated AI assistant. It is provided to enhance productivity.
Allowed: Using Pranavas for reporting help, stock insights, devotee lookup, and operational assistance.
Not Allowed:
- Misuse or abuse of the AI interface
- Automated exploitation or scraping of AI responses
- Relying exclusively on AI for final legal, tax, or accounting decisions without manual verification
6. Prohibited Activities
The following activities are strictly prohibited on the Omkaarya platform:
- Fraud or financial deception
- Unauthorized access or attempting to bypass security
- Hacking or deploying malicious code
- Reverse engineering the platform
- Payment abuse or exploiting billing systems
- System scraping or bulk data extraction without authorization
- Data theft
- Malicious automation or excessive API load
7. Billing Conduct
Customers must maintain valid subscriptions to access the platform. We strictly prohibit payment fraud, chargeback abuse, or utilizing stolen payment methods.
8. Support Abuse Policy
We expect respectful communication when interacting with our support team. Abusive language, threats, or severe support misuse may lead to temporary or permanent restrictions on support channels.
9. Enforcement
Violations of these guidelines may result in immediate action, including but not limited to:
- A formal warning
- Temporary suspension of account access
- Permanent termination of your account and services
10. Contact
If you have questions about these guidelines, contact us: